Case study
The shelves were empty. The warehouse was full.
A distributor asked for a better demand-forecasting model. A smarter forecast still died in a two-day manual gap. The issue wasn't prediction, it was that nobody owned the decision.
- Fewer stockouts
- 40%Fewer stockoutsReal-time signals replaced rolling averages
- Less working capital tied up
- 28%Less working capital tied up
- Faster order fulfilment
- 30%Faster order fulfilment
What they asked for
"Build us a better demand-forecasting model. Ours keeps getting it wrong."
A better forecast still died in a two-day manual gap. The issue wasn't prediction; it was that nobody owned the decision.
The challenge
The distributor faced a paradox: stockouts and overstock at once. Slow stock had frozen working capital while hero SKUs bled repeat sales.
Forecasting on four-week averages. Missed seasonal spikes, promo lifts and regional demand gaps.
Manual replenishment, two-day lag. In a fast-moving category, two days is expensive.
Slotting by arrival date, not turnover. Fast movers sat in the least accessible locations.
What we built
Predictive forecasting. Sales, promotions, weather and regional signals fused into daily replenishment calls, per SKU, per region.
A conversational interface. Buying managers got a plain-language way to ask, and to get ranked, confidence-scored answers. The AI surfaces; they decide.
AI-led slotting. The top 20% of SKUs by turnover moved into primary pick locations, and fulfilment speed rose immediately.
The win wasn't a better forecast. It was a decision that finally had an owner.
Recognise any of this in your own estate?
Start with the problem rather than the technology, and we will tell you honestly whether it is ours to solve.
A manufacturer running 10,000+ predictive asset alerts a month
The asset told them it was failing. Nobody was reading it.
A supplier of electronic consumer products shipping 350+ orders a month
The quote took three days. The customer wanted to know where the van was.
A professional-services firm, a mid-sized legal and advisory practice
They rolled out Copilot to save time. It kept guessing wrong.
