Enterprise Platforms
Salesforce
Praval builds Salesforce the way it was meant to work: around your revenue motion, your team's reality, and the outcome you need. From initial architecture to AI activation, across India, USA, South Africa, the Middle East, Europe, and Mexico.
ONE DELIVERY STANDARD. EVERYWHERE. NO EXCEPTIONS.
Our services
The full Salesforce stack. One partner.
Every capability below is built around a single belief: technology should make your best people unstoppable.
Sales Cloud (Agentforce Sales)
We implement Sales Cloud around your actual revenue motion: how deals move, where they stall, what your team does to close them.
- Pipeline and forecasting
- Territory management
- Quote-to-cash
- Agentforce Sales Workspace
Service Cloud (Agentforce Service)
Case routing, SLA automation, and escalation logic built around your support reality.
- Case management
- Omni-channel routing
- Automated workflows
- Proactive case deflection
Marketing Cloud (Agentforce Marketing)
Segmentation, journey design, and analytics that stop the guessing.
- Marketing automation
- Personalized journeys
- Campaign analytics
- Multi-BU orchestration
Commerce Cloud (Agentforce Commerce)
Omnichannel experiences connected to your CRM, data, and service layer.
- Omni-channel architecture
- Storefront optimization
Experience Cloud
Branded self-service communities and partner portals, connected to your case logic.
- Self-service portals
- Partner community management
- Knowledge base deflection
Data Cloud (Data 360)
We unify, clean, and activate your data: the prerequisite for anything AI-driven to work.
- Data unification
- Identity resolution
- Zero-copy federation
- Real-time Agentforce profiles
MuleSoft Integration
API-led connectivity to ERP, finance, and HRMS. Structured and built to scale.
- Anypoint Platform
- API-led architecture
- Tiered assessment and build
Agentforce & AI Activation
From zero to a governed, production-ready AI agent: guardrails built in from day one.
- Agentforce Builder design
- Prompt and governance
- RAG grounding
- Human-in-the-loop design
Salesforce Headless 360
We expose your Salesforce data, workflows, and business logic as APIs, MCP tools, and CLI commands, so AI agents and coding tools operate directly, inheriting the permissions you already trust.
- MCP tool and CLI enablement
- Headless Experience Layer setup
- Coding-agent integration
- Governance-inherited architecture
CRM Analytics & Einstein AI
Lead scoring, forecast accuracy, and churn signals tied to real decisions.
- Predictive lead scoring
- Forecast modeling
- Churn detection
- Executive dashboards
Revenue Cloud (Agentforce Revenue Management)
We connect your product catalog, CPQ, contracts, orders, and billing into one system, so revenue stops leaking in the gap between CRM and ERP. Built on the same platform as Sales Cloud and Service Cloud, so nothing needs to sync.
- Configure, Price, Quote (CPQ)
- Contract lifecycle management
- Billing and invoice automation
- Revenue analytics on Tableau Next
Industry Clouds
We implement Salesforce's Industry Clouds, pre-built for the regulatory and operational realities of your business, so you get to value faster than starting from scratch.
- Financial Services, Health, Manufacturing and more
- Compliance-ready data models
- Faster time-to-value than custom builds
Technologies
Related
Services and solutions we deliver on Salesforce
Two ways to look at what we do: the general practice, and the platform-specific IP built on it.
12 of 12 shown
Advisory & Consulting
Where every engagement starts: assessing your current Salesforce maturity and building the business case before a single field gets configured.
Implementation Services
Greenfield and brownfield builds, scoped from a short paid discovery and finished when your team can run it without us.
Customization & Integration
Custom Apex, Lightning components, and API-led integration architecture connecting Salesforce to ERP, finance, and HRMS.
Salesforce Optimization
Most orgs don't have an implementation problem; they have an adoption problem. We audit, clean up, and tune existing orgs.
Managed Services
L1–L3 support, proactive monitoring, and continuous enhancement across our delivery centers in India, the US, South Africa, and Mexico.
Value-Added Services
The measurable difference beyond a standard build: ROI-driven selection, data security, integration, performance, scalability, flexibility.
AI & Agentforce Enablement
AI applied against a named bottleneck, scored against HRI (Hallucination Risk Index) and Agent Readiness Score.
Conduit: Integration & Agentforce Activation
Our signature framework (Diagnose, Architect, Integrate, Activate, Validate, Sustain) from disconnected systems to a live, governed AI agent.
Scoped by phase
GreenLight AI Data Readiness Audit
Scores your Salesforce data against our HRI framework before any AI goes live.
2 weeks
Revenue Leakage Health Check Audit
Forensic audit of your CPQ and revenue data: zombie renewals, discount violations, unbilled usage.
2 weeks
Integration Blueprint
Structured integration architecture from Salesforce to your core systems via MuleSoft API-led design.
2–4 weeks
Agentforce Prototype & Governance Protocol
A functional AI agent in production, plus a Security & Governance Report your Legal team can approve.
4–5 weeks
Questions
Common questions
- Do you handle the integration into our back office?
- Yes, usually with MuleSoft. Most Salesforce disappointment traces back to an integration that was descoped early, so we scope it in.
Why Praval
How we work with you.
Diagnose
Find what's broken before touching anything. Not what the stakeholder assumes is broken. What the data shows.
Architect
Designed for your revenue model, not a generic template. The blueprint exists before the first config click.
Integrate
Clean connections between Salesforce and your ERP, finance, and HRMS. No duct tape. No undocumented workarounds.
Activate
Go live with confidence, not hope. Every activation is tested against the outcome metrics we defined in week one.
Validate
Numbers prove it. Not screenshots. We define what success looks like and don't leave until it's measurable.
Sustain
Hypercare that cares. Your team owns what we built. That's the point of building it right.