Enterprise Platforms
Managed Support
Development, support and maintenance under SLA, including estates we did not build, starting with an honest assessment of what is there.
Support is where the lifecycle promise gets tested. Three delivery geographies exist so coverage does not depend on goodwill.
What we deliver
What managed support covers
Run
Consistent platform performance through tiered support and proactive monitoring, rather than break-fix only.
- L1, L2 and L3 support
- Proactive monitoring and alerting
- Incident and problem management
Enhance
A continuous enhancement stream alongside the run service, so the backlog moves instead of ageing.
- Enhancement backlog delivery
- Platform optimization
- Release and upgrade management
Follow-the-sun coverage
Three delivery geographies exist so coverage is a structure, not a favour.
- US, India and Mexico delivery
- Time-zone aligned nearshore support
- Defined SLAs and reporting
How we engage
Engagement models
- Follow-the-sun support across US, India and Mexico
- Blended run-and-enhance capacity
Related
Related work
3 of 3 shown
Oracle
Oracle Fusion ERP, HCM, SCM, Analytics Cloud and EPM: implemented, integrated through OIC, and supported after go-live.
PlatformServiceNow
ServiceNow ecosystems designed, implemented and operated as the enterprise system of action: strategy through managed platform services, with AI governed rather than assumed.
SolutionAutonomous Service Operations
Monitoring signals, service context and AI-assisted decisions joined on the ServiceNow AI Platform, so operations move from reactive discovery to governed action.
Questions
Common questions
- Will you support a platform you did not implement?
- Yes. Much of our support book is inherited estates. We start with an assessment so the first invoice is not also the first surprise.
Why Praval
How we work with you.
Industry expertise
Seasoned professionals with deep industry knowledge and hands-on experience driving digital acceleration across sectors.
Client-centric approach
We prioritise understanding your challenges, goals and culture, and deliver solutions tailored to them rather than to a template.
Proven methodologies
Industry-leading frameworks and best practice, giving a structured and repeatable route to the outcome you asked for.
Collaborative partnership
We work as an extension of your organisation: transparency and agility during the engagement, and a handoff that holds after it.
- 01
Initial consultation
We evaluate your current systems and identify where the value is.
- 02
Customized plan
We design a solution scoped to your business, not to a template.
- 03
Design & development
We build and transition with minimal disruption to live operations.
- 04
Monitoring & support
Continuous oversight and support keep the estate healthy afterwards.