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Praval Technologies

Industry

Retail

Customer, merchandising, supply chain and store operations connected with data, enterprise platforms and AI, so an insight becomes an action someone can measure.

7

steps in the CategoryIQ category intelligence journey

definition · role · assessment · scorecard · strategy · tactics · review

What we hear

The problems that come up first.

  • Identity, loyalty, commerce and service signals live across experiences and platforms that do not talk to each other
  • Too much inventory in the wrong place and too little where shopper demand is accelerating
  • AI recommendations that never reach the people and systems able to act on them

What we cover

Across Retail

Customer & commerce

  • Customer 360
  • Loyalty
  • Personalisation
  • Digital commerce
  • Customer service

Merchandising

  • Category management
  • Assortment
  • Pricing
  • Promotions
  • Space & allocation

Supply chain

  • Demand planning
  • Inventory
  • Replenishment
  • Fulfilment
  • SCOR intelligence

Store operations

  • Store operations
  • Workforce
  • POS
  • Computer vision
  • Task intelligence

Retailers are rarely short of insight. The value sits in the joins: inside the workflow where the decision is actually made.

Related work

What we deliver for Retail

5 offerings delivered for Retail.

7 of 7 shown

Store operations and employee service on ServiceNow

Store staff called three numbers and left voicemails. One ServiceNow front door now answers or routes every request, cutting resolution 58%.

  • ServiceNow

Last-mile operations copilot

First attempts were failing one time in five. An AI dispatch copilot on the carrier's own stack lifted delivery from 81% to 96%.

  • Data Analytics

Demand forecasting and markdown optimization with AI

Buying on last year's sales ended in deep, late markdowns. Fabric forecasting and a Copilot-assisted Power BI saved $3.4M in markdown loss.

  • Data Analytics

The product was in stock. The shopper couldn't find it.

Keyword search sent ready buyers to dead ends. A grounded GenAI discovery agent now understands the need and lifts conversion 18%.

  • Gen AI

The answer was on the intranet. The associate was on the floor.

Promos and training never reached a deskless, high-turnover floor. A mobile, targeted hub now does, with 85% of associates using it.

  • Digital Transformation

CategoryIQ

Category data, shopper signals, KPI scorecards and decision workflows in one guided operating experience, from definition through to review.

  • Solution

PromoAI

AI promotion intelligence for retailers: plan smarter campaigns, choose stronger offers, protect margin, and measure what a promotion actually did.

  • Solution

Why Praval

How we work with you.

Industry expertise

Seasoned professionals with deep industry knowledge and hands-on experience driving digital acceleration across sectors.

Client-centric approach

We prioritise understanding your challenges, goals and culture, and deliver solutions tailored to them rather than to a template.

Proven methodologies

Industry-leading frameworks and best practice, giving a structured and repeatable route to the outcome you asked for.

Collaborative partnership

We work as an extension of your organisation: transparency and agility during the engagement, and a handoff that holds after it.

  1. 01

    Initial consultation

    We evaluate your current systems and identify where the value is.

  2. 02

    Customized plan

    We design a solution scoped to your business, not to a template.

  3. 03

    Design & development

    We build and transition with minimal disruption to live operations.

  4. 04

    Monitoring & support

    Continuous oversight and support keep the estate healthy afterwards.